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Aegis AG-2000 UPS · Warranty
Limited warranty · online double-conversion UPS
This limited warranty covers the Aegis AG-2000 uninterruptible power supply against defects in materials and workmanship. It sets out the coverage period, what is and isn't included, how to make a claim and how to register for extended battery cover.
Warranty at a glance
| Warrantor | State & Lake Power Systems |
| Covered product | Aegis AG-2000 UPS |
| Electronics cover | 3 years from purchase |
| Battery cover | 2 years (3 with registration) |
| Coverage start | Date of original purchase |
| Transferable | Yes, with proof of purchase |
What's covered
- Defects in materials and workmanship in the electronics, for 3 years from purchase.
- The internal battery for 2 years, extended to 3 years when the unit is registered within 60 days.
- Repair or replacement with a new or equivalent refurbished unit, at our option.
- Return shipping of the repaired or replacement unit within the warranty period.
What's not covered
- Battery capacity loss beyond the battery cover period (a wear item).
- Damage from surges above the rated let-through, lightning, fire or flood.
- Misuse, overloading beyond 2000 VA, or operation outside the rated environment.
- Units opened, modified or repaired by anyone other than an authorised centre.
- Cosmetic wear and consumable accessories.
How to make a claim
- Contact support with the model, serial number and proof of purchase.
- Describe the fault; we'll confirm whether it's covered and issue an RMA number.
- Pack the unit securely and mark the RMA number on the outside.
- Ship it to the address we provide (carriage prepaid).
- We repair or replace and return the unit, typically within 10 working days.
Remedies & costs
| Situation | Parts | Labour | Shipping |
|---|---|---|---|
| Electronics defect (yr 1–3) | Covered | Covered | Return leg covered |
| Battery defect (in cover) | Covered | Covered | Return leg covered |
| Out-of-warranty repair | Chargeable | Chargeable | Both legs chargeable |
Notice
Your statutory rightsThis limited warranty is in addition to, and does not affect, your statutory rights as a consumer. Some jurisdictions do not allow limits on implied warranties.