Troubleshooting
Answers to common questions and problems.
Articles in this topic
- My PDF doesn't match the previewThe preview and the export use the same engine, so a mismatch usually has a simple cause. Here's what to check.
- My spreadsheet won't importThe most common reasons an import fails or is blocked: file type, headers, the Product name column and size limits.
- A column wasn't detected in my importWhy a column went to the wrong place, or to Specifications, and how to send it where you want.
- A related document shows old detailsWhy a document made from a product can show older facts, and how to bring it up to date.
- I can't find a documentWhere your documents live, how to search and filter, and how to check the Trash.
- I can't use a locked featureWhy a feature shows a lock, and what to do, with a quick guide to which plan unlocks what.
- Why can't I access version history?Version history needs an eligible plan. Here's what happens to your snapshots on Free and after a downgrade.
- My document runs to too many pagesPractical ways to fit more on each page: margins, page size, tables and spacing.
- My image is too largeHow DataSheets Pro handles big images, and what to do if one looks wrong or won't upload.
- My shared link shows an old versionWhy a shared link doesn't show your latest changes yet, and how to update it.