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Troubleshooting

I can't use a locked feature

Why a feature shows a lock, and what to do, with a quick guide to which plan unlocks what.

A lock icon means the feature isn't included on your current plan, not that anything is broken. Here's what unlocks the common ones.

FeatureIncluded on
All 66 document typesPro and above
Save your own templatesPro and above
PNG / JPEG exportPro and above
QR codesPro and above
Spreadsheet importPro and above
Preferences (defaults)Pro and above
Version historyStarter and above
Saved brand kitsStarter and above
Teams, roles, audit logTeam and above

Clicking a locked control takes you to Billing, where you can compare plans. For how to change plans, see Billing and changing your plan.

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